What is Telemedicine?
Meet with Dr. Jacqueline by phone or video from your home or office. Avoid travel time, traffic, and waiting rooms. Convenient for busy professionals, parents, travelers, and patients living outside the local area. Receive personalized care from anywhere in California or Arizona.
Telemedicine is Great for
Hormone treatments
Weight loss and metabolic health
Lab reviews and second opinions
Digestive and thyroid concerns
Acute illnesses while traveling
Ongoing management of chronic conditions
Advance health test
Nutrition and lifestyle coaching
Sexual Health Management
Treatment plan reviews and updates
But not Appropriate for
Medical emergencies (Call 911 or go to the ER)
Physical examinations requiring hands-on assessment
Severe symptoms requiring urgent evaluation
Controlled substance prescriptions
Getting Started
Schedule your visit
Choose a time that works for you using the online scheduling system.
Set up your patient portal
You’ll receive a secure link to create your patient portal and access all forms and communication.
Complete your intake forms
Share your health history, current concerns, symptoms, goals, medications, supplements, and previous testing. This information helps me begin understanding the bigger picture of your health before we meet.
Meet for your telemedicine visit
During your visit, we will discuss your health concerns, medical history, lifestyle, stress, sleep, nutrition, and other factors that may be influencing your health. The goal is to understand the whole person, not just a diagnosis or symptom.
Complete any recommended laboratory testing or imaging
When appropriate, additional testing may be recommended to gain a deeper understanding of your health. This may include standard laboratory testing, specialty functional medicine testing, hormone testing, nutritional assessment, or imaging studies. Testing is selected based on your individual needs and health goals.
Receive your personalized treatment plan
Your treatment plan is tailored to your unique health picture and may include nutrition, lifestyle recommendations, botanical medicine, nutraceuticals, prescription medications, bioidentical hormone therapy, peptide therapy, or additional therapies when appropriate.
Monitor progress and adjust as needed
Health is a process, not a single appointment. Follow-up visits allow us to review progress, discuss test results, refine your treatment plan, and continue moving toward your health goals.
Preparing for Your Visit
To help you get the most out of your appointment, please plan for a quiet, uninterrupted space where you can comfortably discuss your health concerns and goals.
• A reliable phone or internet connection
• A private location where you can speak openly and focus on your visit
• Access to your email and patient portal
• A notebook or device for taking notes during your appointment
• Copies of recent laboratory results, imaging studies, or medical records if available
• An established primary care provider for routine physical examinations, urgent medical needs, and services that require in-person evaluation
Before your appointment, I encourage you to think about your health goals, the concerns that are most important to you, and any questions you would like answered. Understanding the full picture of your health begins with understanding your story.
Treatment Recommendations May Include
Nutrition and lifestyle strategies
Nutritional supplements and herbal medicine
Bioidentical hormone replacement therapy
Prescription medications when appropriate
Peptide Therapy
Advance Imaging
Laboratory testing
Referrals and collaborative care
Laboratory Testing
Laboratory testing can be ordered for patients throughout the United States.
Standard Laboratory Testing
Available through national laboratory networks such as Quest Diagnostics and Labcorp
Testing can usually be completed at a location convenient to you
Laboratory requisitions are sent electronically
Specialty Laboratory Testing
Specialty test kits are shipped directly to your home
Collection instructions and paperwork are included
Some tests are completed at home, while others require a local laboratory
Results
Results are sent directly to Dr. Jacqueline as well as shared with the patient through their Charm Patient Portal
Findings and recommendations are reviewed during your follow-up appointment
Fees
This is a cash-based practice. Payment is due at the time of service.
A credit card is required to hold your appointment.
Changes or cancellations require at least 48 hours’ notice.
Appointment Fees
Appointment fees include your visit as well as the doctor’s time spent reviewing records, interpreting laboratory results, developing treatment recommendations, managing prescriptions, and providing brief follow-up communication when appropriate.
| Visit Type | Fee |
|---|---|
| Discovery Visit (15 min) | $150 |
| New Patient Visit (90 min) | $475 |
| Follow-Up Visit (60 min) | $425 |
| Follow-Up Visit (45 min) | $380 |
| Follow-Up Visit (30 min) | $280 |
| Follow-Up Visit (15 min) | $175 |
Laboratory Fees
Standard laboratory testing may be billed through your insurance depending on your plan and benefits
Specialty laboratory testing is often a cash-pay service and may require payment at the time the test is ordered
Some specialty laboratories provide itemized receipts that may be submitted to your insurance for possible reimbursement
Patients are responsible for confirming laboratory coverage and benefits directly with their insurance carrier before completing testing
Any fees not covered by insurance are the responsibility of the patient
Insurance
Payment is required at the time of service, and a superbill can be provided upon request for submission to your insurance company.
Health Management Online does not bill insurance companies directly.
Reimbursement
Depending on your plan, you may be eligible for reimbursement for out-of-network telemedicine services.
Many PPO plans offer some level of reimbursement. HSA and FSA funds may also be used for eligible medical expenses. Reimbursement varies by plan and may be affected by deductibles, copays, and out-of-network benefits.
Medi-Cal, Medicare, Tri-Care, and most HMO plans generally do not provide reimbursement for naturopathic telemedicine services.
Verification
Patients are responsible for verifying their own benefits prior to scheduling.
Questions to ask your insurance company:
- Are out-of-network telemedicine visits covered?
- Are naturopathic medical services covered?
- What are my out-of-network benefits?
- Do I have a deductible that must be met first?
- Is a superbill accepted for reimbursement?
If additional coding or documentation is needed after your appointment, we can provide the appropriate paperwork upon request.
Important Information
• Telemedicine is not appropriate for medical emergencies. Call 911 or seek emergency care if needed.
• Some symptoms and conditions require an in-person evaluation.
• Patients are encouraged to maintain a relationship with a local primary care provider for routine preventive care, physical examinations, urgent medical concerns, and other services that require hands-on assessment.
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